Cancellation Policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us (XPAY Solutions GmbH, Stuntzstraße 16, 81677 Munich, Amtsgericht München, HRB 225853, bluecard@xpay.de, Phone: +49 (0)89 461 3442-0, Fax: +49 (0)89 461 3442-280) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed sample cancellation form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of the cancellation

If you withdraw from this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

Sample cancellation form

(If you wish to revoke the contract, please complete and return this form).

To XPAY Solutions GmbH, Stuntzstraße 16, 81677 Munich, bluecard@xpay.de, Fax: +49 (0) 89 461 34 42-280

  • I/we(*) hereby revoke the contract concluded by me/us(*) for the purchase of the following goods(*)/provision of the following service(*)


  • Ordered on(*)/received on(*)

  • Name of the consumer(s)

  • Address of the consumer(s)

  • Signature of consumer(s) (only in case of paper communication)

  • Date(s)

(*) Delete where not applicable.

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